Chapter 1
The Designer
2002–2012 · Motorola, GE, DDB
I started designing mobile phones at Motorola and products for GE, then digital experiences for T-Mobile at DDB.
Things rarely fail in the parts. They fail where the parts connect.
GROWTH & MARKETING LEADER
I'm Jorge "George" Machado. I trained as an industrial designer, then spent 20+ years applying that same discipline to bigger things: customers, CRM, media, teams, and now AI. Growth and marketing leader for Samsung, Mastercard, Hershey's, and Stellantis, across Publicis, WPP, and IPG.
Dayton, Ohio · Bilingual English / Español · Open to remote, hybrid, or relocation
See the results Download résuméI find where growth breaks down, then rebuild what moves it.
I find where growth breaks down, then rebuild what moves it.
LEADERSHIP EXPERIENCE ACROSS
RAZORFISH / VML / YOUNG & RUBICAM / McCANN WORLDGROUP / UNIVERSAL McCANN / FCB
I find the one that's really costing you, and fix it first.
THE STORY SO FAR

Chapter 1
2002–2012 · Motorola, GE, DDB
I started designing mobile phones at Motorola and products for GE, then digital experiences for T-Mobile at DDB.
Things rarely fail in the parts. They fail where the parts connect.
Chapter 2
2013–2016 · McCann Worldgroup & UM
In Puerto Rico I built things nobody had tried there: a weather-responsive ad platform for Garnier Fructis that changed creative in real time (+20% sales), a gesture-recognition campaign for Lancôme ($20M+ earned media), and predictive audience modeling for Mastercard ($30M+ earned media).
Technology matters only when it moves a customer.
Chapter 3
2016–2021 · Young & Rubicam and VML (WPP)
As VP, Strategy, I led 25 people and a $12M budget. I built a media practice from zero to $6M with no added headcount, cut production costs 60%, and grew Hershey's sales 12% at Walmart, Target, and Walgreens.
Growth is an operating model, not a campaign.
Chapter 4
2021–2023 · Razorfish (Publicis), Samsung North America
I led strategy for Samsung Home Appliances and the Bespoke launch, activating 6M+ customers and growing CRM revenue 60%.
At scale, the customer relationship is the growth engine.
Chapter 5
2020–today · Independent Growth Strategy Advisor
I built Stella, Puerto Rico's first AI car-sales assistant, for Stellantis. I've built predictive demand models that cut acquisition costs 30%, and an AI operating model that made agency planning 65% faster.
AI doesn't replace strategy. It makes good strategy run faster.
Next Chapter
I'm looking for an in-house team where I own the growth number, and where a designer's eye, an operator's discipline, and an AI builder's hands are useful all at once.
Let's talk →Results from 20+ years, grouped by the problem they solved.
CRM revenue growth through audience strategy, lifecycle planning, and personalization
First-party customers activated across web, CRM, SMS, and MMS
Product-page conversion from a full-funnel content model
Transactions / participating businesses in Puerto Rico over two years
Purchase volume growth at participating businesses over two years
Earned media from an online-to-offline rewards program with predictive audience modeling
Qualified conversions / cost per conversion
Qualified pipeline / closed-won revenue within two months
Return on ad spend: about $6.02M in sales on $155K invested
Combined sales ranking in 11 months
Estimated social ROAS on a $2,200 test (attribution pending confirmation)
Year-over-year sales at Walmart, Target, and Walgreens across five brands
Digital-to-store sales, scaled across five Latin American markets
Sales above plan from integrated media and brand experience in Puerto Rico
Sales growth from real-time, weather-responsive advertising
Lower activation costs with in-store beauty guidance
Bottles sold from 9,990 documented retail trials
Drinks sold through on-trade activation
First-year media revenue from a capability built from zero
Annual social media investment managed by my team
Billings growth from new customer-experience and emerging-tech offerings
Faster planning with an AI operating model
HOW I WORK
Separate the visible marketing problem from the customer, commercial, or organizational problem underneath it.
Start from the revenue number and connect strategy, media, creative, CRM, and technology to evidence. Accountability is built into the plan, not added after.
Align teams, workflows, data, and AI around decisions people can actually make, so everyone knows what changes on Monday.
Turn the model into tools, platforms, and habits that keep compounding after I've moved on to the next problem.
Growth Strategy · CRM & Lifecycle · Product Launch
Samsung was launching Bespoke in North America. Customization risked looking like just another appliance feature.
Led strategy for Home Appliances and a 35-person cross-functional team. We repositioned the portfolio as a lifestyle platform built on self-expression, then connected web, performance media, and CRM into one plan with personalized journeys for 6M+ customers.
+60% CRM revenue · +15% product-page conversion · +42% deep-scroll engagement · Content model used for North American launches for two years
Conversational AI · Automotive · Sales Enablement
Stellantis needed to connect digital car shoppers with its dealer network in Puerto Rico across six brands.
Built Stella, the island's first AI-powered automotive sales assistant, on WhatsApp and web. She guides shoppers through discovery in English or Spanish and hands qualified buyers to dealers.
8,260 vehicle discovery experiences in month one · 1,188 buyers connected with dealerships · Stellantis climbed from #7 to #5 in combined sales ranking within 11 months
NORTH AMERICA + LATAM